Refund & Return Policy

We want you to be completely confident in your Rank Sports gear. If something isn't right, here is how we put it right. 30-day returns You can return an item within 30 days of delivery for a refund or an exchange. It must be unworn and unwashed, with its tags attached, in its original packaging. Exchanges Need a different size? Ask for an exchange and we will send the new size as soon as it is in stock. If it isn't available, we will refund you instead. Manufacturing faults If an item has a genuine manufacturing fault, we replace it and cover the return shipping. After 30 days, faults are covered by our two-year Warranty Policy. Items we can't take back - Items made with your custom names, numbers or badges, unless they are faulty or we made a mistake with the personalisation - Items that have been worn, washed or damaged after delivery - Items returned more than 30 days after delivery How to return an item 1. Contact us through our Contact page within 30 days of delivery, with your order number and the item you are returning. 2. We will confirm the return and send you the return address. If you collected your order in Sialkot, you can bring it back to Rank Sports – Sialkot instead. 3. Pack the item securely, with its tags, and send it back. Return shipping For a change-of-mind return or an exchange, you pay the return shipping. For a manufacturing fault, or a mistake on our side, we cover it. Refunds When your return arrives and we have checked it, we refund the item's price the way you paid. For cash-on-delivery orders, that is by bank transfer to an account in your name. Delivery charges are refunded only when the item was faulty or we made a mistake. Samples and wholesale orders Samples can be returned like any other order. Wholesale orders, and anything made to order, follow the terms in your quote; manufacturing faults are always covered by our Warranty Policy.